Ravi Joshi is an experienced technical support professional with a background in handling high-priority cases and mentoring junior engineers. With a Bachelor's degree in Electrical, Electronics and Communications Engineering from Gandhinagar Institute of Technology and a Master's degree in Cyber/Computer Forensics and Counterterrorism from Lambton College, Ravi has contributed to organizations such as CSS Corp and SOPHOS, focusing on exceptional customer service and technical problem-solving. Ravi held various roles at SOPHOS, advancing from a Level 1 Technical Support Engineer to higher-level positions, emphasizing the importance of creating positive customer experiences and actively resolving escalated issues.
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