Scott M. has over 15 years of experience in technical support and account management across various roles in esteemed companies. At Sophos since October 2017, Scott M. has progressed through multiple positions, culminating in the role of Team Lead, while demonstrating expertise in network security and customer satisfaction. Prior experience includes tenure at Coho Data as a Senior Technical Support Engineer, where Scott M. quickly developed knowledge of a high-performance Linux storage platform and collaborated with engineering teams on escalated cases. Earlier roles at Teradici and Rocky Mountaineer involved supporting diverse clients and mastering technologies like the PCoIP protocol and MS System Center Configuration Manager. Scott M. earned a degree in Network Administration Security Professional from the British Columbia Institute of Technology in 2009.
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