Aiman Nabeel is a Technical Writer at SOTI, responsible for evaluating and assessing documentation requirements for SOTI’s suite of products, as well as planning and tracking documentation projects. Aiman has previously held roles as a Level 2 Technical Support Specialist, where contributions included maintaining SOTI products and authoring over 60 knowledge-base articles, and as a Level 1 Technical Support Specialist, implementing effective troubleshooting methods. Prior experience includes providing service desk support at RWDI, where Aiman developed strong interpersonal skills and handled user issues effectively. Aiman also has experience in customer service from positions at Groupe Adonis Inc. and J. Junaid Jamshed Private Limited. Aiman holds a Diploma in Computer Systems Technician - Network Systems from Mohawk College.
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