Amer B. currently serves as a Technical Account Manager at SOTI since February 2022, previously holding the position of Senior Technical Support Engineer, Level 3. Responsibilities include providing superior customer support for SOTI MDM solutions, serving as a technical escalation point, and mentoring junior support staff. Prior experience includes roles such as Installation Project Manager at Closets By Design, where oversight of daily production and quality checks was performed, and Infrastructure Project Manager at AMG Group, leading diverse teams across various technical and business disciplines. Amer's career also includes a role as Project Team Lead at Oxygen Distribution DMCC, contributing to a significant project at the Abu Dhabi Presidential Palace, and as a Structured Cabling Technician at iTech, focusing on cable installation and troubleshooting. Amer holds a Bachelor of Science degree in Computer Engineering from the International University for Science and Technology, completed in 2012.
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