Jerry Dang is a Technical Lead at SOTI since January 2021, where responsibilities include defining project requirements, establishing team schedules, and delegating tasks to achieve objectives. Previously, Jerry held roles as a Level 3 Technical Support Specialist, providing expert technical problem-solving and support for SOTI's MobiControl software, as well as mentoring lower-level support personnel. Experience also includes prior positions as a Level 2 and Level 1 Technical Support Specialist, focusing on customer support and software troubleshooting. Jerry's earlier experience encompasses an internship as a Counselor/Supporter at iae Edu Net Brisbane, along with freelance IT support work. Jerry holds a Bachelor's degree in Information Technology from QUT and several relevant associate degrees and diplomas in technology and computer troubleshooting.
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