Michael Pham is a skilled technical writer and support specialist with extensive experience in providing customer service and technical support. At SOTI since March 2022, Michael has excelled in roles including Technical Writer and Technical Support Specialist, delivering post-sales support for software products, troubleshooting customer issues, and ensuring superior service for mobile device management solutions. Prior to SOTI, Michael worked as an Omni-channel Specialist at Best Buy Canada, enhancing customer experiences and managing transactions efficiently. Earlier experience includes roles at Walmart, where responsibilities ranged from customer experience to fulfillment tasks, contributing to overall customer satisfaction. Michael holds a degree in Computer Engineering Technology from Humber College and has further training through NPower.
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