Mohammed Ali

Mohammed Ali is a Technical Support Specialist at SOTI, managing 15-20 daily support cases focused on troubleshooting server issues using Salesforce. Previous experience includes serving as a Technical Data Administrator at City & Guilds, where data operations were performed using SAP systems, and as a Dispatch Logistics Operative at Get Nourish3d, responsible for packing and shipping orders, organizing customer orders, and improving spreadsheet automation. Additional roles include a Visiting Demonstrator at Birmingham City University, where network concepts were taught to first-year students, and a Software Engineer virtual internship at J.P. Morgan, where Python programming and data presentation adjustments were made. Earlier experience at Birmingham Heartlands Hospital NHS Trust involved supporting IT operations, including hardware and software troubleshooting. Mohammed Ali holds an Integrated Master of Science in Computer Networks and Security from Birmingham City University.