Pinaki Roy is a seasoned professional in escalations management and customer success, currently serving as Senior Manager of Global Escalations Management at SOTI since May 2019. Roy's leadership in building the Global Executive Escalations team and the Global Development Analysis Team has led to significant improvements in response times and service delivery. Prior experience includes roles at Citrix, where management of the APAC escalations team was pivotal for the Endpoint Management Suite, and positions at Mocana Corporation, Cognizant Technology Solutions, MobileIron, CA Technologies, Hewlett Packard, and Transworks Information Services, all contributing to a robust foundation in technical support and customer success. Educational credentials include a Master of Computer Applications from West Bengal University of Technology and a Bachelor of Science in Physics from St. Paul's CM College.
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