Umar Rafiq is an accomplished professional with extensive experience in technical account management and professional services, currently serving as the Manager of Professional Services at SOTI since March 2019. In this role, Umar leads a team of Technical Account Managers, overseeing service delivery and project management for large enterprise clients. Prior positions include Team Lead in Enterprise Services and Enterprise Mobility Consultant at SOTI, and Technical Support Lead at Dimension Data, where responsibilities involved client portfolio management, incident resolution, and support training. Umar's career began as a Junior Administrator at Digital Prognosis 786 Inc. and as a Technical Support Analyst, providing IT support across various sectors. Umar holds a Bachelor's degree in Political Science and Government from McMaster University.
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