Leonardo Magno

Leonardo Magno is an experienced professional specializing in customer experience, analytics, and project management. With a background in Production Engineering and an MBA in Business Management, they have worked at companies such as TIM Brasil and Oi, focusing on quality and customer analytics, strategic projects, and improving customer satisfaction. Currently employed as a Senior Customer Experience Analyst at Sotreq S/A, Leonardo utilizes their expertise in data analysis and Six Sigma methodologies to drive business improvements. Their proficiency in statistical tools and executive reporting has consistently supported decision-making processes throughout their career.