Brenna E.

Brenna E. has a wealth of work experience, beginning in 2015 with a Sales Floor Associate, Tech Specialist role at Barnes & Noble College. In this role, they helped university students and staff choose the best Apple products for their needs and did basic troubleshooting for their iOS and MacOS devices. Brenna was eventually promoted to the role of Technical Specialist. In 2017, Brenna E. began working for Apple as an iOS AppleCare Technical Advisor, taking an average of 60 calls a week, acknowledging customer complaints, resolving technical problems, and providing articles and resources, resulting in an average of 90% customer satisfaction over 6 months. Brenna also had a strong focus on teamwork by creating job aids and answering teammates' questions whenever possible. In 2018, they began working as a Content Specialist for LeBauer Consulting. In 2021, they began working for Twitter as a Social Media Manager and Social Media Coordinator. Most recently, in 2023, they began working as the Head of Marketing for SoundMind.

Brenna E. holds a Bachelor of Arts (B.A.) in Media and Journalism from the University of North Carolina at Chapel Hill. Brenna has also obtained certifications from The Center for Leadership Studies, Hootsuite Academy, and Apple. These certifications include Situational Leadership, Social Media ROI and Value Analysis, Social Marketing Certification, and Apple Product Professional. The certifications were obtained in 2023, 2022, and 2016, respectively.