Jack Jokinen is an accomplished professional with extensive experience in customer success and account management. Currently serving as a Senior Customer Success Manager at Zapier and an author with the recent children's picture book "A Stray Dog For Christmas," released in September 2024, Jack has demonstrated a strong ability to cultivate executive-level relationships and achieve exceptional client retention, notably at mParticle, where remarkable Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) rates were achieved. Jack's previous roles include significant positions at Okta, TMP Worldwide, and Sprinklr, where diverse expertise in software strategy and social media consulting was developed. Jack holds a Bachelor of Science degree in Sport Management from Drexel University and a specialized diploma from Bronx High School of Science.
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