Vinay D.

Vinay D. is an experienced customer support professional with a strong background in managing global teams and improving operational efficiency. As Customer Support Manager at SourceBreaker, Vinay D. successfully scaled a support team across multiple countries, enhancing performance and customer satisfaction through strategic initiatives. Prior roles included Customer Support Analyst and Associate Support Analyst, where Vinay D. implemented automation tools, developed an internal knowledge base, and led change management efforts, demonstrating a commitment to continuous improvement and customer-centric strategies. Previous experience at Inca Machines involved integrating systems for technical support and launching an e-commerce platform, while roles in esports coordination and education further highlight Vinay D.'s versatility and problem-solving abilities. Vinay D. holds a Master of Engineering in Computer Systems Engineering from the University of Birmingham.