Steven H. is a skilled NOC Technician I at Sourcepass, specializing in incident management and event analysis using tools like OpsGenie, Splunk, and AWS since October 2021. Prior experience includes roles as a Service Desk Analyst at DXC Technology, focusing on stringent protocols for Raytheon, and as a Help Desk Analyst at Infogain, where exceptional support in user setups and configurations was provided. Steven's background includes a position as a Specialist at Apple, delivering customer service excellence, and significant contributions as a Producer at Premiere Networks/iHeartMedia, leading audio editing for major broadcasts. Additional experience includes engineering and production roles at Sirius XM Radio and an internship at The Howard Stern Show. Steven holds a certification in Mass Communications from the Connecticut School of Broadcasting.
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