Cindy McGovern

Cindy McGovern has a wide range of experience in customer care operations and mortgage servicing. Cindy has held leadership positions in various companies, including serving as a Director Customer Care at Sourcepoint, where they focused on improving performance and profitability. Prior to that, they were the Vice President Customer Care at RoundPoint Mortgage Servicing Corporation, where they established a new customer experience platform and fostered strong employee engagement. Cindy also worked as the Vice President of Customer Experience and Default Services at Specialized Loan Servicing, where they successfully led customer care operations and implemented a new private label initiative. At Ocwen Loan Servicing, LLC, they served as the Director of Customer Care, overseeing mortgage servicing operations and managing a large team across multiple locations. Cindy also has experience at Morgan Stanley, Saxon Mortgage, Indymac Bank, and Wells Fargo, where they held various management roles and achieved notable accomplishments in areas such as maintaining high-quality scores and improving productivity.

Cindy McGovern has completed coursework in General Studies and Psychology at Black Hills State University. The specific years of study and attainment of a degree are not provided.