Sourcepoint
Rosamary Acuna is a skilled customer service professional with extensive experience in the financial and hospitality industries. Currently employed at Sourcepoint as a Customer Service Representative since April 2018, Rosamary handles over 50 borrower inquiries daily regarding existing loans and processes mortgage payments. Previous roles include Post-Closing Analyst and Collection Customer Service, where Rosamary reviewed loan conditions and managed high volumes of customer calls related to loan servicing. Prior to Sourcepoint, Rosamary served as a Customer Service Executive at Booking.com, managing over 80 calls daily, and as a Reservations Agent at Bogotá Plaza Summit Hotel, responsible for creating and maintaining reservation records. Educational qualifications include an Associate's degree in Business Administration and Management from Eastern Florida State College, a diploma in Marketing Management from Pontificia Universidad Javeriana, and an Associate of Science in Hospitality Administration from Corporación Unificada Nacional de Educación Superior CUN.
Sourcepoint
Buying a home is one of life’s biggest financial and personal decisions, and it can also be one of the most stressful. At Sourcepoint, we simplify the home financing experience by removing its most challenging aspects so borrowers can focus on what matters most – making a house, home. For our clients, this means increased customer satisfaction and more agile operations - all delivered through the right mix of technology and human touch. As a leading provider of expertly crafted products and services to the US mortgage industry, Sourcepoint has been helping leading mortgage companies sharpen their competitive edge for over 25 years. Our global workforce tailors right-shore business processes, delivering them through a comprehensive array of state licenses, creating value across the mortgage lifecycle.