Sourcepoint
Rosamary Acuna is a skilled customer service professional with extensive experience in the financial and hospitality industries. Currently employed at Sourcepoint as a Customer Service Representative since April 2018, Rosamary handles over 50 borrower inquiries daily regarding existing loans and processes mortgage payments. Previous roles include Post-Closing Analyst and Collection Customer Service, where Rosamary reviewed loan conditions and managed high volumes of customer calls related to loan servicing. Prior to Sourcepoint, Rosamary served as a Customer Service Executive at Booking.com, managing over 80 calls daily, and as a Reservations Agent at Bogotá Plaza Summit Hotel, responsible for creating and maintaining reservation records. Educational qualifications include an Associate's degree in Business Administration and Management from Eastern Florida State College, a diploma in Marketing Management from Pontificia Universidad Javeriana, and an Associate of Science in Hospitality Administration from Corporación Unificada Nacional de Educación Superior CUN.