Laura Holmes is an Accessibility and Inclusion Manager at Southeastern, specializing in customer experience with a focus on accessibility and inclusion. They have delivered various physical station improvements and participated in industry forums to advocate for customer-centric initiatives. Previously, Laura held roles such as Graduate Project Manager and Network Rail Graduate Manager, where they contributed to the Accessible Travel Policy and engaged in projects that enhance inclusivity in the railway sector. Currently, Laura is completing a Level 5 Apprenticeship in Operational Management to further expand their leadership skills and business knowledge.
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