Mark Arnell is currently the Service Quality Regime Manager at Southeastern Railway, bringing extensive experience in the customer experience sector of the rail industry. Previously, they served as a Customer Experience Team Leader at GTR from 2019 to 2022, where they developed skills in coaching, team building, and employee training. Mark has also held various roles within GTR, emphasizing customer service and management. They completed their A Levels in Maths, History, and Economics at Parkwood Sixth Form from 2012 to 2014.
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