John H.

John H. is a seasoned senior leader in customer experience, currently serving as the Global Head of Client Support at S&P Global, where they lead a multilingual support organization focused on regulatory reporting and trade compliance solutions. With a robust background in SaaS, fintech, and enterprise technology, John has previously held leadership roles at notable companies including Salesforce, BlackRock, and HUB, where they successfully transformed customer support operations and drove measurable improvements in service quality and customer satisfaction. John possesses a strong commitment to mentoring teams and fostering collaborative environments, reflecting a customer-first mindset in all initiatives. Their extensive experience spans global operations across EMEA, APAC, and the Americas, underscored by a proven track record of empowering teams and optimizing processes to achieve operational excellence.