Stephen Murphy

Stephen Murphy is currently the Manager of IT Service Management at S&P Global, where they oversee Enterprise Incident, Problem, and Request Process Management, focusing on ITIL-based Service Operation and Design processes. Previously, Stephen held various roles at Hewlett-Packard, including ITO Account Technical Lead and Account Delivery Executive, where they coordinated technical efforts and ensured service delivery in multiple environments. At Atos, they served as Director of Process Service Management and Tower Service Management, where they led teams to achieve significant improvements in service delivery and incident management. Stephen's expertise includes process management and building strong relationships with IT departments and vendors.