Vikas Paul is an Associate Director of Application Operations at S&P Global, where they manage various functions, including project management, service transition, and application support. With extensive experience in infrastructure and operations, Vikas previously held positions such as Senior Manager of Application Operations and Lead of Global IT Service Delivery at Diebold Nixdorf. They have expertise in incident and problem management, vendor relations, and strategic planning, combining ITIL and Agile frameworks to drive operational excellence. Vikas holds a Master of Computer Applications from Osmania University and is dedicated to fostering team development and continuous improvement.
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