Henok D. has diverse experience in quality assurance, digital content production, and IT support across multiple industries. As a Quality Assurance Engineer at Amazon from September 2022 to April 2023, Henok D. focused on improving user experience for Amazon Fresh, providing technical support, and managing bug reports. Subsequently, as a Digital Content Producer at T-Mobile from May 2023 to March 2025, Henok D. produced over 150 digital assets for the HR instructional design team, contributing significantly to project deadlines while offering technical support and UI/UX testing. Experience as an IT Support Specialist at Delta Air Lines and SpaceX involved enhancing operational workflows and providing technical assistance. Earlier roles at Century College and Metropolitan State University included help desk positions, focusing on customer inquiries, process improvements, and team training. Henok D. holds a Bachelor's degree in Public Relations, Advertising, and Applied Communication from Metropolitan State University and completed a Web Development Bootcamp at Year Up in 2022.
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