Melissa Martinez is a seasoned professional with extensive experience in training coordination and management, particularly in customer support roles. At SpaceX, Melissa served as the Lead Training Coordinator for Starlink Customer Support and later as the Lead Starlink Customer Support Trainer, where responsibilities included developing training programs, managing training teams, and ensuring effective onboarding for over 130 associates. Prior to SpaceX, Melissa was the Center Manager at European Wax Center, where implementation of Covid-19 safety protocols and maintaining sales objectives during challenging economic conditions were key accomplishments. Early career experiences included roles at CBS Radio, where Melissa contributed to promotions and human resources functions. Melissa holds a Bachelor of Arts degree in Radio-TV-Film from California State University-Fullerton.
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