Billy Alston

Billy Alston is an experienced IT professional with a strong background in technical support and service desk operations. Currently serving as a Tier I Service Desk Technician at Sparkhound since October 2023, Billy administers first line support for clients, documenting and resolving various technical issues. Prior roles include Tech Support Analyst II at Capgemini and Service Desk Analyst at IT Authorities, both of which involved similar responsibilities in troubleshooting and client assistance. Early career experiences include Level 1 Service Desk Analyst at Pomeroy and Dell EMC Pro Support Engineer at Convergys, where Billy specialized in diagnosing technical problems and educating customers. Billy holds a diploma in Computer Repair and Networking from Erwin Technical College and a high school diploma from Thomas Jefferson High School.