Michael Gorzik is an experienced telecommunications professional, currently serving as the NOC Specialist Manager at Sparklight since July 2022, overseeing operations for Sparklight, Fidelity, and Hargray. Prior to this role, Michael held multiple positions at Fidelity Communications from August 2000 to July 2022, including Network Operations Center Manager and Tier II Supervisor, where responsibilities included managing 24x7 phone support, field technician assistance, and enhancing Tier II team development. Michael also demonstrated leadership as a Helpdesk Supervisor, focusing on employee mentorship and coaching, and achieved significant operational improvements, such as a 24% reduction in repair call truck rolls, saving $180,000 annually. Michael's career began at Paramount Headwear, where roles included Quality Control and Sample Supervisor. Michael holds a Bachelor's Degree in IT and Business Management from Western Governors University and a Customer Service Excellence certification from NCTI, Inc.
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