Celeste Ruberti

Celeste Ruberti is a seasoned customer success professional with extensive experience in establishing and enhancing customer experience strategies across various industries. Currently serving as the Senior Customer Success Manager at SparkPlug, Celeste launched the New Markets Customer Success team, focusing on onboarding new accounts and driving expansion and renewal efforts for a diverse portfolio of 140 accounts. Additionally, as a consultant at SaaSy Success, Celeste emphasizes the importance of a human-centric approach in customer experience. Previous roles include Customer Enablement and Advocacy Manager at Toast, where Celeste improved activation rates, and Customer Success Manager at Superhuman, known for building strong executive relationships. Celeste's experience also includes a tenure at Squarespace, advising B2B customers on complex implementations, and founding Tiny Hair Workshop, a DTC e-commerce brand. Celeste holds a Bachelor's degree in Television and Film from San José State University, a certificate from Bath Spa University, and a Digital Marketing Nanodegree from Udacity.