Carla W.

Carla W. has extensive experience in quality assurance and program management, currently serving as the Program Manager for Medicare and Marketplace Quality Assurance at Sparksoft Corporation since July 2021. Previously, Carla held various roles at HighPoint Global from May 2013 to October 2021, including Manager of Medicare Quality Assurance and Senior Quality Insights Analyst, where significant contributions were made to quality monitoring and training processes. Earlier positions include Training Team Lead and Instructional Designer at Briljent and Customer Service/Quality Analyst at National Government Services. Carla holds a Bachelor of Business Administration and an Associate's degree in Business Administration from Marian University Indianapolis, as well as additional education from Indiana University Bloomington.