Anna Synchuk is an accomplished Ecommerce Operations Manager at Specsavers, with experience in managing external service partners, driving customer advocacy, and overseeing e-Commerce operations across Northern European markets. Previously, Anna held positions including Contact Lens Project Coordinator and Customer Experience Manager at Malve, where expertise in customer journey development and client relationship management was demonstrated. With a background as Customer Service Manager at Shell Ukraine, Anna led a team to enhance customer satisfaction throughout the entire customer lifecycle. Anna's career began at Lybid Hotel as Front Desk Receptionist and Head of Shift, demonstrating strong customer service skills. Educational qualifications include a Master's degree in Social Work from National Pedagogical University 'M.P. Drahomanov' and a Master's degree in Spanish and English from Kyiv National Linguistics University.
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