Darren Bates

Darren Bates serves as the Global Major Incident and Problem Team Manager at Specsavers since January 2023, following an extensive career in major incident management that began in 1989. Prior experience includes leading the Major Incident team at J Sainsbury Plc for Sainsbury's Argos, where Darren managed a team of eight and improved incident management processes. Darren has held significant roles at Serco, SCC, Ernst & Young, and Yell, with accomplishments such as delivering exceptional customer service recognized by multiple nominations for the Yell Awards for Customer Excellence. Education includes attendance at Shenley Court Comprehensive, complemented by various external qualifications.