Lawrence U.

Lawrence U. is an ITIL4 Master and a motivated, customer-centric IT professional with extensive experience in service management and project implementation. They have held various roles, including Service Manager at MAXIMUS UK and Service Delivery Manager at Aker Solutions, where they led teams and enhanced operational efficiency. Lawrence has a solid background in ITSM, managing major incidents, and establishing IT service desks, with a focus on building relationships and facilitating change. They hold a BA (Hons) degree in Business Administration from the University of Northumbria, Newcastle.