Crossan Barnes is an experienced professional in account management and renewals, with a track record of driving client retention and growth across various organizations. At 360insights.com, Crossan served as Senior Manager - Renewals, building a team that achieved notable growth rates of 9% in 2022 and 6% in 2023. Previous roles include Strategic Account Director for enterprise clients at 360insights.com, Director of Account Management at AdmitHub, and Senior Customer Success Manager at Forrester. Crossan has consistently demonstrated success in establishing and leading teams, developing account management best practices, and maintaining senior-level relationships with major clients including Google, Meta, Disney, and Pepsi. With a strong foundation in sales and marketing from earlier positions, including roles at Brandwatch and DebtX, Crossan's expertise spans across various industries, driven by a commitment to enhancing client engagement and renewal strategies. Crossan holds a degree from Trinity College-Hartford.
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