They are thinkers, doers, and helpers. They are experts, innovators, and partners. But most of all, they are anything and everything contact center and customer engagement. It’s not just a part of what they do … not simply an add-on line of business … it’s in their DNA.

Their passion is transforming the customer engagement experience for clients, adding value by increasing efficiency and effectiveness across all channels of communication. Their goal is simple: to engage and inspire their client’s customers and workforce. It’s why they come to work each and every day.

IT Management

IT Services

Waterfield Tech

Waterfield Tech's headquarters in Tulsa, OK, United States

Steve Kezirian

Michael Fisher

Evan Jones

Klaus Hillmann

Scott Landis

Mark Osen

Rick Brown

J. Randall Waterfield

Michael Maas

David Sandberg

Richard R. Waterfield

The Sales and Customer Success team at Waterfield Tech is dedicated to enhancing customer engagement by driving sales growth and ensuring client satisfaction. They work collaboratively to build strong relationships with strategic accounts, manage sales operations, and deliver tailored support, all aimed at maximizing efficiency and effectiveness across communication channels. Their collective expertise transforms client interactions, ultimately inspiring both customers and employees alike.

Sales and Customer Success

The Product Development team at Waterfield Tech focuses on designing and implementing innovative solutions that enhance customer engagement across various communication channels. Leveraging expertise in AI technologies and conversation design, the team collaborates to create user-friendly products that streamline client operations and foster meaningful interactions between brands and their customers. Through continuous improvement and a commitment to excellence, they aim to set new standards in the customer experience landscape.

Product Development

The Engineering and Technical Support team at Waterfield Tech is dedicated to designing, implementing, and maintaining advanced technology solutions that enhance customer engagement experiences. This team of skilled professionals collaborates to provide technical expertise, system support, and innovative engineering, ensuring seamless operation across multiple communication channels. Through their proactive approach, they empower clients to optimize their customer interactions and drive operational efficiency.

Engineering and Technical Support

The Project Management and Operations team at Waterfield Tech is responsible for planning, executing, and overseeing projects that enhance customer engagement solutions. They ensure seamless collaboration between departments, optimize operational efficiency, and drive the implementation of innovative technologies, such as Conversational AI. By aligning resources and managing workflows, this team plays a crucial role in delivering high-quality outcomes that improve both client and customer experiences.

Project Management and Operations

The Leadership Team at Waterfield Tech is responsible for setting the strategic direction of the company, driving innovation in customer engagement, and ensuring operational excellence across all communication channels. Comprised of top executives from marketing, finance, operations, and customer relations, the team collaborates to enhance client experiences, optimize workforce engagement, and propel the company's mission of transforming customer interactions into meaningful connections. Their collective expertise and vision guide Waterfield Tech in delivering exceptional value to clients and their customers every day.

Leadership Team

The Marketing and Communications team at Waterfield Tech is dedicated to enhancing the company’s brand and messaging through strategic storytelling and innovative campaigns. They focus on promoting the transformative solutions offered to clients, fostering a strong company culture, and ensuring consistent and impactful communication across all channels. By engaging both customers and internal teams, they aim to inspire and drive meaningful connections in the ever-evolving landscape of customer engagement.

Waterfield Tech

Org chart

Board & advisors

Teams

Sales and Customer Success

Product Development

Engineering and Technical Support

Project Management and Operations

Leadership Team

Marketing and Communications

Offices

Waterfield Tech

Org chart

Board & advisors

Teams

Sales and Customer Success

Product Development

Engineering and Technical Support

Project Management and Operations

Leadership Team

Marketing and Communications

Offices

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