Mathilde Hamy is a seasoned Customer Success Executive specializing in SaaS, AI, and data-driven solutions. With a strong customer-centric approach, Mathilde has built and led teams that scaled revenue from €1M to €10M ARR while achieving an NPS of 72. Currently serving as the Head of Customer Success at Spendesk, Mathilde continues to implement innovative strategies to enhance customer retention and experience. Previously, Mathilde held leadership roles at Tinyclues and Splio, where they focused on aligning customer success with go-to-market strategies and fostering inclusive leadership within diverse teams. Mathilde holds a Master’s degree in Business Law and a Master’s degree in Information Technology from respected institutions.
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