Deepa Narayanan is a Quality Lead with over 15 years of experience in the BPO sector, specializing in both voice and non-voice processes for domestic and international clients. Currently, Deepa serves as Lead Quality Control at Speridian Technologies, focusing on US Health Insurance. Previously, Deepa held key roles in several organizations, including IBM Daksh E Services and HTIC Global, where they excelled in quality assurance, monitoring, and team management. Deepa possesses certifications in Six Sigma (Green Belt), Data Visualization with Power BI, and Business Analysis: Essential Tools and Techniques, which they leverage to enhance process quality and operational efficiency. Deepa earned a Bachelor of Business Administration from Guru Ghasidas University and a Post Graduate Diploma from New Delhi YMCA.
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