Charles D. is a seasoned Technical Support Analyst currently employed at Sphera, where they provide support for the Intelligent Authoring software and Label Printing Interface. With extensive experience in troubleshooting and supporting laboratory software, Charles has worked at various companies including IHS, Schering Plough, and Organon, where they developed diagnostic agents and assisted in IT issues. They hold a Microsoft Certified Desktop Support Technician (MCDST) certification and have a background in microbiology from their education in laboratory studies.
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