Sonal Singh is an accomplished Support Ambassador at Airbnb since October 2022, recognized for exceptional customer service and expertise in claims management, insurance support, social media escalations, and bug reporting. Prior experience includes a role as an Escalation Specialist at Spinny, where Sonal achieved a 95% resolution rate and facilitated customer interactions. Previous positions include an Executive Assistant at iEnergizer, focusing on technical queries and bug reporting, and Seller Support at Anterprerna Infotech, providing comprehensive support to sellers. Sonal's career also includes a role as a Customer Support Associate at Amazon, addressing product and order-related issues. Sonal holds a BCA degree in Web Page, Digital/Multimedia, and Information Resources Design from Symbiosis International University.
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