Michael Marek

Michael Marek is the current Head of Operations for Swiss Post Solutions at Spitch. Michael has held this position for 1 year and 5 months. Prior to this, they were the Head of Operations/COO for Swisscard AECS GmbH, a joint venture between American Express and Credit Suisse. Michael was in charge of all customer touchpoints for a portfolio of 1.4 million credit cards, 3 brands (AMEX, MasterCard, Visa), consumer & commercial products, issuing & acquiring, 4 languages, 24*7*365 servicing incl. facility management. Michael led a team of up to 400 employees. Michael was with Swisscard AECS GmbH for 6 years and 6 months.

Before that, they were with GE Capital for 16 years and 4 months, where they held various positions including COO GE Capital Switzerland, Operations Director CEE & Middle East, COO GE Money Austria, Managing Director of GE Money Services, Department Leader Customer Service/Collections/Direct Sales, GE Capital, Hannover/Germany, Manager Global Operations, Master Black Belt/Global Headquarter GE Capital, Stamford Connecticut/USA, Quality Manager Operations/Black Belt GE Capital Bank, Vienna/Austria. In their role as Operations Director CEE & Middle East, they led the operations team with approx. 300 employees servicing 3 core processes (application processing, customer service and collections) for 3 product lines in a B2C and B2B context. Michael was also the Process owner for Collections, Service to Sales and best cost locations (3000 employees in 8 countries), as well as the interim COO of a joint venture start up in Dubai. Additionally, they led the operations centre in Eisenstadt (60km east of Vienna) with 170 EFT and 6 direct reports servicing 3 core processes: new accounts processing, customer service, collections.

Michael Marek has a Master of Business Administration from WU (Vienna University of Economics and Business), which they obtained between 1990 and 1996. Michael also has a Bologna Business School degree in European Network Analysis and Economics, which they obtained in 1996. Lastly, they have an MBA from the University of Nebraska at Omaha, which they obtained through an exchange program in 1995.

The team of Michael Marek, Head of Operations, Swiss Post Solutions, is responsible for the company's operations. This includes sales, consultancy, technology, and backend development. The team is international, with members from Switzerland, the Czech Republic, and Spain.