Eric Low

Eric Low is an experienced technical professional currently serving as the Lead Technical Support Engineer at Splashtop Inc., where responsibilities include managing support staff availability, handling escalations, and updating the team on ongoing issues. Eric previously held the position of Technical Support Engineer at the same company, focusing on live support and knowledge base management. Prior experience includes roles as a Senior QA Engineer and Software QA Engineer at Malwarebytes, specializing in product testing and project leadership, as well as IT Support for Dr. James Song and as an Operations Representative at Bank of America. Eric holds a Bachelor of Science in Computer Engineering from San José State University.