Stephen Ng

Stephen Ng has a strong background in technical support and customer advocacy, with experience at various companies in the technology industry. Stephen most recently served as the Sr. Director of Global Technical Support and Customer Advocacy at Splashtop Inc., where they focused on providing fast and secure remote connections for users. Prior to that, they held positions such as Sr. Manager of Global Support Operations at Arlo Technologies, Inc., Head of Customer Experience and Support at Good2Go, Inc., and Director of Customer Support & QA at Moovweb. Stephen's expertise in customer support and their ability to bridge the physical and digital worlds have made him a valuable asset to the companies they have worked for.

Stephen Ng pursued their education starting from high school and culminating in obtaining a Bachelor of Fine Arts (BFA) degree in Interior Architecture from the Academy of Art University, which they attended from 1987 to 1990. Prior to that, they studied Business Administration at CUNY Baruch College from 1984 to 1986. Stephen completed their high school education at WC Bryant High School, although the specific dates are not provided. In addition to their formal education, Stephen Ng has obtained various certifications in IT support and security through Coursera, including the Google IT Support Professional Certificate, IT Security: Defense against the digital dark arts, Operating Systems and You: Becoming a Power User, System Administration and IT Infrastructure Services, Technical Support Fundamentals, and The Bits and Bytes of Computer Networking, all of which were obtained in April 2020.