Luca Meloni

Customer Care Team Lead at Splio

Luca Meloni has extensive work experience in various roles and industries.

Starting from 2019, they worked at Splio as a SaaS Application Support Analyst until December 2021. Luca then worked as a Customer Care Senior Specialist from January to December 2022, followed by a promotion to Customer Care Team Lead in January 2023.

Prior to Splio, Luca worked at WELCOMING starting from 2016. Luca worked as a Project Manager for Marketing Communication from May 2016 to May 2017 and then as a Chef de Projet CRM, eMailing et Délivrabilité from May 2017 to September 2019.

Before that, Luca worked at LDB MICA RESEARCH as an Etudes marketing internationales from February to November 2015.

Luca also gained valuable experience during their time at Università degli Studi di Torino, where they pursued a PhD in Culture Classiche e Moderne from December 2010 to May 2014. Luca also worked as a Project Manager, taking on roles such as a Video Maker, Web Content Manager, Press Officer, and Radio Speaker for Unito Media and iScreen Digital Signage.

Additionally, Luca worked at A.I.A.C.E. Torino – Associazione Italiana Amici Cinema d'Essai from October 2010 to December 2011, where they served as an Event Planner and took on responsibilities such as guest office management, video editing, and press officer duties.

Furthermore, Luca worked as a teacher at Associazione Culturale Young Frontiers from December 2010 to March 2011 and as a Press Officer at Associazione CPD – Consulta per le Persone in Difficoltà from May to August 2010.

Lastly, Luca worked as a Teacher at Associazione Zerocento Onlus from June to August 2007.

Overall, Luca Meloni has had a diverse and extensive professional background, with experience in customer care, project management, research, education, and event planning.

Luca Meloni's education history begins in 2003 when they attended Università degli Studi di Torino for their undergraduate degree, earning a Laurea Triennale with a focus on comparatistico. They continued their studies at the same university and obtained a Laurea Specialistica in Culture Moderne Comparate from the Faculty of Letters and Philosophy between 2007 and 2009. Later on, Luca pursued further education and completed a Dottorato di ricerca in Culture Classiche e Moderne with a specialization in Studi su film/cinema/video from Università degli Studi di Torino, which lasted from 2010 to 2013.

In addition to formal education, Luca Meloni has also achieved several certifications. They obtained certifications from OpenClassrooms in November and December of 2015, including "Comprendre le Web," "Les clés pour r é ussir son réf é rencement web," "Les clés pour devenir Community Manager," "Animez une communauté Twitter," and "Apprenez à créer votre site web avec HTML5 et CSS3." In December 2020, they acquired a certification in "Fondamenti di Marketing Digitale" from Google. Another certification, "Simplifiez vos réunions grâce au Doodling," was obtained from OpenClassrooms in January 2016.

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Previous companies

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Timeline

  • Customer Care Team Lead

    January 1, 2023 - present

  • SaaS Application Support Analyst

    September, 2019

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