Kacy Schwartz

Kacy Schwartz currently serves as the Client Support Director at Splitit, where responsibilities include leading a global support team for over 450 B2B fintech merchants, launching an AI chatbot that significantly reduced ticket transfer rates, and achieving high customer service metrics. Previously, Kacy held the position of Head of Customer Support at Tigris Fulfillment Partners, where the customer support department was established and expanded to cover multiple client accounts with impressive operational benchmarks. Kacy also contributed to the NBAA Safety Committee, providing strategic guidance on aviation safety, and held roles at Convergent Performance, LLC, where the client base was expanded and customer feedback initiatives were implemented. Kacy's education includes a Graduate Certificate in Nonprofit Management from the University of Colorado Colorado Springs and a BA in Sociology and Psychology from The University of Texas at Austin, complemented by certifications in Project Management and Data Analytics from edX.