Joana Violante

Joana Violante is a skilled Customer Support and Platform Specialist currently employed at SplitMetrics, where Joana has improved first reply SLA to under five minutes and consistently achieved or exceeded OKRs. Prior experience includes a role as Customer Support L1 at AppFollow, attaining a 90% resolution rate and enhancing support workflows using Zendesk, and serving as a Technical Support Engineer at Codacy, handling technical support tickets and troubleshooting issues. Additionally, Joana worked as an Associate Quality Controller at WIT, performing manual testing for mobile applications, and held the position of Senior Technical Account Manager at notify˙ perfect timing, overseeing client accounts and providing technical support. Earlier roles include an internship focusing on marketing campaign creation and an Over the Counter Pharmacist position at Sonae MC - Well's Saúde. Joana holds a Licentiate degree in Ciências da Educação from Universidade de Coimbra.