Lorna Sarceda

Lorna Sarceda has been an integral part of Spocket since July 2019, holding various positions including Account Manager, Supplier Success Specialist, Customer Success Analyst, Order Support Manager, and Order Support Specialist. Responsibilities have included resolving supplier concerns, managing complaints, preparing KPI data, onboarding suppliers, and enhancing order processing systems. Prior to Spocket, Lorna worked as an Associate at Peak Support and spent over a decade at TeleTech Philippines, where Lorna served as a Team Leader in Invoicing and Commission, focusing on data preparation and performance monitoring for invoicing processes.