Eric Bivens is a Senior Support Engineer at Spok, with experience in various roles related to IT service management and change management. Bivens has a strong background in supporting and enhancing systems, specifically through problem management and application issue resolution, utilizing a range of scripting languages, including Visual Basic, HTML, ASP, XML, PERL, and SQL. Prior to joining Spok in 2014, Bivens held positions at Best Buy, where responsibilities included managing change processes and supporting the infrastructure of the online store. Additional experience includes roles at Kroll Ontrack as a Systems Engineer and at Accenture as a Dotcom Site Manager, with an overall career that began at Best Buy in 1996 as a Change Management Analyst.
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