Alejandra V.

Alejandra V. is a seasoned professional in the music and podcast industry, currently serving as Music, Podcast and Author Support Senior Manager at Spotify since September 2019. In this role, Alejandra manages a team to enhance the user experience for labels, publishers, artists, creators, podcasters, and authors, while also deriving insights to improve Spotify's core platforms. Previously, Alejandra held positions such as CS Service Quality Senior Manager and Social Media QA and Process Manager at Spotify, focusing on quality management and customer support processes. Alejandra's experience also includes roles at Sutherland, where evaluations of social media customer interactions and training programs were key responsibilities. Academic credentials include a Bachelor of Science in International/Global Studies from Pontificia Universidad Javeriana and a Bachelor of Science in Economics from Asturias University.