Fernando Pochulu

Fernando Pochulu is an experienced professional in customer experience and hospitality, with a background that includes significant roles at American Express as Manager of Global Servicing Strategy, Destination Manager, and Manager of U.S. Concierge Servicing from November 2019 to March 2021. Following this, Fernando served at Spotify from April 2021 to March 2024 as Senior Lead and then Associate Director of Customer Experience. Fernando's earlier experience includes a progression of roles at Four Seasons Hotels and Resorts, where contributions spanned from Concierge to Hotel Assistant Manager and Chef Concierge from December 2007 to July 2010. Additionally, Fernando was a member of Les Clefs d'Or U.S.A. from November 2012 to April 2016. Fernando holds an Associate's degree in Wine Steward/Sommelier from Centro Argentino de Vinos y Espirituosas, an Associate's degree in Culinary Arts/Chef Training from Instituto Argentino de Gastronomia, and a Bachelor's degree in Hospitality Administration/Management from Escuela Superior de Hoteleria.