Jamie Johnston is an experienced program manager and community strategist currently at Spotify, where responsibilities include setting long-term visions for community operations and leading a high-performing team focused on customer self-service. Prior experience includes positions at Tesco Bank, where Jamie developed strategies for digital self-service adoption, and Sky, overseeing online community management and content processes. Jamie's career began with journalism and content roles, including as a newspaper journalist and freelance writer. Academic achievements comprise a Master of Philosophy in Creative Writing from the University of Glasgow and a Master of Arts with honors in Scottish Literature and Film & TV.
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