Kyra Doone is an experienced customer support professional with a strong background in technology and client relations. Currently serving as a Specialist in Customer Support Operations at Spotify since April 2021, Kyra executes onboarding for new podcast publishers, manages client requests through live chat with a quick response time, and develops documentation for new products and features. Prior experience at BookingPal from January 2019 to April 2021 includes roles as Senior Lead and Team Lead of Customer Service, focusing on account management, technical troubleshooting, and client satisfaction in the vacation rental technology sector. Kyra holds a Bachelor of Arts (B.A.), Magna Cum Laude in Mass Communication/Media Studies from California State University San Marcos.
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