Matthew Mittal is an experienced professional with a background in operations and customer support, currently serving as a Senior Operations specialist focused on User Fraud at Spotify since September 2011. Matthew has taken on multiple roles, including Lead Tech Operations and Senior Support & Surveillance Specialist, where responsibilities included project management, large-scale system administration, stakeholder communication, and onboarding new employees. Earlier positions at Spotify featured leadership roles such as Executive Office Team Lead and Senior Service Advisor, emphasizing report creation, team collaboration, and VIP customer service. Matthew’s initial experience in customer service was gained at Primark Stores Ltd, complemented by a BA in Arts and Humanities with a focus on Philosophy from Anglia Ruskin University.
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