Catherine S.

Catherine S. has a diverse work experience, starting with their role as Co-Founder and Operations Manager at Sleek eCommerce from March 2014 to July 2019. In this position, they played a crucial role in achieving significant growth and sales for the company and developed the Customer Acquisition and Engagement Playbook.

Following this, Catherine worked as a Customer Success Manager at Birdeye from July 2019 to November 2020. Catherine successfully turned around business with two accounts and drove the utilization of the reputation management portfolio across 40+ accounts.

Most recently, Catherine joined SPOTIO in November 2020 as a Senior Customer Success Manager. Catherine was tasked with building the Customer Success organization and processes for the B2B software company. Catherine managed relationships with up to 90 accounts, generating substantial revenue, and built Customer Success Management processes and tools to support the growth of the SaaS field sales engagement platform.

In March 2022, Catherine was promoted to the role of Team Lead - Customer Success at SPOTIO, where they currently work.

Catherine S. pursued their education at St. Edward's University. Catherine completed their Bachelor of Arts degree with a major in Psychology and a minor in Business Administration from 2007 to 2011. Afterward, they continued their education at the same institution and obtained a Master of Arts degree in Psychology from 2012 to 2014.